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Help Center
Help Center

HELP CENTER

LET'S TALK!


We are here to answer any questions you might have about us in order to make your experience as smooth as possible.

If you cannot find answers to your questions, click below and an agent will be with you shortly.

Or, if you would like to speak with us, call us at: 1-800-800-7777

Do you want to use Bitcoin or any of the other alternative coins available in the market but you don't know how?


Check out our crypto tutorial to get started!

CUSTOMER SERVICE


[email protected]

WAGERING HELP


[email protected]

CLIENT SERVICES


OPEN

Monday to Sunday:
6:00am PST (9:00am EST)

CLOSE

Our Client Service Department closes each night at the 2nd half start of the last Pro or NCAA game (up to 11pm PST, 2am EST) or the start of the last MLB game.

WAGERING DEPARTMENT


Call Center and Internet wagering are available 24 hours.

Note: Hours of operation are subject to change without notice.

Frequently Asked Questions


Deposits


What are the deposit methods you offer?

Our deposit methods are well-known for their security and reliability. We value your trust by giving you the best transaction services available in the industry with unmatched integrity.

We offer Bitcoin, Altcoins, Credit Cards and Prepaid Cards, Card to Crypto, Person to person (MoneyGram) and Cashier's Check*.

You can visit the Deposit section of the site and see all the options available to you.

*Please note Check deposits will require 6 weeks to clear. All checks must be fully clear before any withdrawal request is made.

What are the timeframes for deposits?
Which currency do you accept?
Where do I find the Deposit option?
Are the fees for deposits reimbursed?
How do I deposit with Bitcoin or Altcoins?
What is the timeframe for Bitcoin/Altcoins deposits?
What is Card to Crypto method?
How do I deposit with Card to Crypto method?
Do I have to verify my information on Card to Crypto method every time I'm going to deposit?
Can I deposit using different forms of cryptocurrency?
Can I generate another address while my deposit is pending confirmation?
No, you will need to wait for the pending deposit to be confirmed. The system will not generate a new address until the one pending is confirmed, or if 24 hours have passed and the address expires. However, you can generate a new address with any other type of cryptocurrency you choose.
What happens if I send twice to the same address?
What kind of cards do you accept?
What are the Credit Card deposit limits?
How do I add a new card for depositing?
Why is my Credit Card getting declined?
Can I use a card that's not under my name?
How do I deposit with MoneyGram?
Do you offer Western Union as a deposit option?
Can I get a bonus with a MoneyGram deposit?
What are the Credit Card fees?
Why was my MoneyGram deposit rejected?

Payouts


What are your payment methods?

Currently, we offer Bitcoin and Altcoins payouts. Regarding Altcoins, to have this option available for your account, you must have deposited with the same alternative coin.

Why was my payout declined?
What are your payout limits?
What is the cut-off time for payout requests?
Why am I not getting the code to confirm my payout?
Can I request a payout on weekends?
We do offer payouts on weekends with lower limits and only for customers who use strictly Bitcoin or Altcoins for deposits. The Minimum is $500 and the Maximum is $1,000 per transaction.
What are the timeframes for payouts?
Can I request a payout whenever I want?
How do I get paid with Bitcoin or Altcoins?
Can I request a payout of Bitcoin/Altcoins on the same day I deposited?

Bitcoin and Crypto Currencies


How do I get started with Bitcoin and Crypto currencies?
Please refer to our Crypto Tutorial for everything you need to know to get started!
Where can I check my crypto transactions?
What is an exchange wallet?
Where can I find exchange wallets?
What types of Crypto currencies do you offer?
If you're new to crypto, we suggest starting with Bitcoin, the most widely recognized and easiest digital currency for deposits and payouts. We also offer the following: Ethereum, BSC, Ripple, Cardano, Doge, Solana, Tron, Litecoin, Tether and Bitcoin Cash. You can find more info about it on our Crypto Tutorial.
Is it safe to use Crypto currencies?
How is it safe?
Do you have safety advice?

Sports and Live Betting


Can I get my sports limits raised?
Limits are not raised upon request. Our Risk Management Team is continuously evaluating player activity and will adjust limits according to their analysis. It is a constant and ongoing process.
How can I place an open parlay or teaser?
How much is the max payout for parlays and teasers?
What are your parlay/teaser odds?
Which bets are eligible for Early Cashout?
Can I cancel my bet?
Where can I see my pending bets?
What is Link$?
Imagine you make a bet on a game happening today. You say, "IF my team wins today, THEN I want to bet on another game tomorrow." That's Link$! It's all about what happens next, based on your first bet. Please refer to the Link$ page for more details.
Where are the Sports rules located?
How can I access the Live Stream for the game I bet on?
Is the scoreboard information for Live wagers on the site reliable?
Do I always have to manually confirm odds changes for Live wagers?
Where are the Live Betting rules located?

My Account


How do I open an account?
To open an account, simply go to the "Join Now" green button on the main page of the site and complete the signup form. It is very important to provide a current e-mail address and phone number since we will send you all the details of your account after it has been created.
Which documents are required to verify my account?
What document can I provide if my utilities are not under my name?
How can I update my phone number on file?
How do I change my password?
When logged in to your account, go to the left-hand menu at the top and click on "My Account" > "Preferences" > "Change Password" . Enter your current password, create a new password, confirm the new password and click on the "Save" button.
Where can I see the transaction history?
How can I send my feedback about something?

Promotions


Do you have a sign up bonus?
Yes, we offer a 20% cash sign up bonus with a 5x rollover, available on your initial deposit of $100 or more with a $500 maximum bonus. MoneyGram is excluded from receiving this bonus.
Do you offer any reload bonuses?
How can I use my Free Bet?
Where can I see my rollover?
Can I opt out of receiving bonuses?
Do you have a Referral Program?
How do I subscribe to the Newsletter?
What does Reduced Juice and Cash Back mean?
When is the Cash Back given?
When is the sports Cash Back updated?
Is there a rollover on Cash Back funds?
Can I redeem my Cash Back early?
Yes, any time you have accumulated at least $25 in Cash Back funds you can redeem it online on the "Cash Back" option located on the right-hand menu. Simply enter the amount and click on the arrow.
What are the Cash Back levels?
What is the 8th deposit for free about?
How does the 8th deposit for free work?
What is Get Out Of Your Bet At Halftime about?
How does the Get Out Of Your Bet At Halftime works?
What is Bitcoin Insurance?
Do I qualify for the Bitcoin Insurance?
How can I play your free contests?
What is the Birthday free parlay?
How do I get the Birthday Free Parlay?

Casino


How can I play with real money in the Casino?
To play in the casino with real money you will need to validate your personal information under "My Account" > "Customer Validation", as well as any Credit Cards used to deposit with under "Registered Cards".
Do I qualify for the monthly Casino rebate?
Can I block the casino for my account?
Does the Casino count towards my rollover?
Do you offer bonuses for use in the Casino?
Our cash bonuses can be used to play in the casino, but the action does not count towards completing any rollover requirements. We do not offer any casino-exclusive bonuses other than any free spins or casino bonuses specific to any given casino game.
How can I report an issue with a Casino Game?
How can I make a claim on the Live Dealer?

Racebook


Do you pay full track odds?

Heritage Sports offers over 60 tracks for Thoroughbred & Harness racing, we pay full track odds at all major tracks, as well as many smaller tracks, up to a maximum payout per category.

Please refer to the Racebook page for more details.

Do you offer Live Streaming for Horse races?
What is the Racebook rebate?
Get up to 8% Cash Back Racebook Rebate with a 4x rollover on daily horse volume. This is paid to your account automatically every morning.
How does Racebook rebate work?

Technical Issues


Do you have an App?
We do not have a downloadable app. Our site is optimized to adapt to both desktop and mobile devices alike. While on your mobile browser, you can choose to save the link on your home screen to be able to access it the same as you would a regular app. However, it is still web-based.
Which browser should I use the site on?
What do I do if the site is not responding as usual?
How do I delete "cookies" on Google Chrome?
Click on the 3 dots at the top right side of the browser, then click "Delete browsing data...", a pop-up window will appear. Select "All time" as the time range, select only "Cookies and other site data" and "Cached images and files", then click "Delete data" . Close the browser completely when it's done, and open it again.
What can I do if I did not receive my chat transcript as requested?
How can I send you a screenshot of my issue?

PROMOTIONS

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Heritage Sports

Heritage Sports is a premier online sportsbook and gambling destination.

Heritage Sports is a fully licensed sportsbook providing a reliable and secure sports betting service to millions of satisfied online betting customers world wide since 1994. Heritage Sports offers football betting, live and NFL odds all season long. 

Free Contests at our Contest Central, and Read the Latest Sports News in our Blog.

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